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BMC ADDM (Discovery) Administrator

ELITS Canada Inc. is a subsidiary to ELITS Global Group AB. ELITS is a culture-driven, independent IT company founded in 2006, with a major focus on the operation of IT environments. ELITS provides a global delivery model, with 24/7 commitments of managed services, packaged IT services and consulting. Through good industry knowledge, innovation, commitment and responsiveness, ELITS provides operations and monitoring around the clock – throughout the year – around the world. The company has 130+ employees and is present in 11 locations in Europe, North America and Asia. At ELITS we pride ourselves on our ability to communicate IT in a natural and straightforward way – IT humanized. Communication is a very important part of the work since we work closely with our customers. As a consultant at ELITS you will become a part of a great team who always responds to the customer with humility, and at the same time is very proud of what we deliver.

We are now looking to fill a permanent IT Configuration Administrator position in Montreal.

About the position

Working in an Agile-driven environment, Service Support Engineer will be working independently and in collaboration with other System Administrators and Subject Matter Experts (SMEs).

As an IT Configuration Administrator (BMC ADDM/Discovery), your main responsibilities are:

  • Supporting the Configuration Management Service in cooperation with Service Operations Manager to ensure that all Sites and Service-related CIs are correct, complete, and up to date. This task requires close cooperation with configuration management and other teams.
  • Participate actively in Configuration Management meetings, Supplier meetings, Planning, and Strategy discussions within Configuration Management areas.
  • Check that BMC ADDM/Discovery  is functioning correctly and troubleshooting issues.
  • Administration, support and development of BMC ADDM/Discovery Pattern Mapping with built in tool and ADDM TPL.
  • Setup and maintenance of ADDM scanning, credentials and exclusions as well as proactively investigating issues.
  • Support CMDB Attribute Completeness
  • Collaborating with local subject matter experts to troubleshoot issues with scanning systems.
  • Participating in the Identification, analysis, and proof of concept of new solution and technology options as required by Configuration Management.
  • Analyzing and troubleshooting problems as required by Configuration Management.
  • Ensuring and Supporting documentation and publication of needed information by Configuration Management Team.
  • Recommending Improvements for ADDM environment.
  • Handled ADDM Integration with 3rd party Tools.
  • Experience customizing and enhancing BMC ADDM/Discovery.


  • Bachelor's degree in Computer Science or Information Technology
  • Minimum 5-10 years of work experience as an IT Configuration Administrator.
  • Intermediate knowledge of industry based standard configuration management tools i.e. (BMC or ServiceNow).
  • Intermediate knowledge of Java and PHP
  • General knowledge and debugging capability of Windows and Linux operating System (Shell scripting / Python on Linux & Power Shell / WMI on windows)
  • Knowledge of Red Hat Linux
  • Expertise in anyone of the scripting language – Unix Shell Scripting/PowerShell/Python/Ruby.
  • System Administration experience in a large distributed infrastructure
  • General knowledge of relational database i.e. Oracle
  • Good Understanding of ITIL methodology
  • Good knowledge of programming concepts.
  • Knowledge of telecommunication industry is an asset.
  • Experience with BMC ADDM Discovery & Deployment Tool
  • Excellent command of English language

This position is open to Canadian residents (persons with work permit in Canada).

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Together at ELITS

At ELITS we strive to be a unique company in our industry. We do this by having an open, diverse culture that appreciates the person behind the employee. We work actively to preserve the feeling of a family-friendly company that is based on solidarity, friendship and cooperation.

Through open and honest communication, we encourage dialogue, empower employees and respect each other’s opinions. Our belief is that in order to perform at your best there must be a balance between leisure and work. 

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