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IT Configuration Administrator(CMDB)

ELITS Canada Inc. is a subsidiary to ELITS Global Group AB. ELITS is a culture-driven, independent IT company founded in 2006, with a major focus on the operation of IT environments. ELITS provides a global delivery model, with 24/7 commitments of managed services, packaged IT services and consulting. Through good industry knowledge, innovation, commitment and responsiveness, ELITS provides operations and monitoring around the clock – throughout the year – around the world. The company has 100+ employees and is present in 11 locations in Europe, North America and Asia. At ELITS we pride ourselves on our ability to communicate IT in a natural and straightforward way – IT humanized. Communication is a very important part of the work since we work closely with our customers. As a consultant at ELITS you will become a part of a great team who always responds to the customer with humility, and at the same time is very proud of what we deliver.

We are now looking to fill a permanent IT Configuration Administrator(CMDB) position in Montreal.

About the position

Working in an Agile-driven environment, you will be working independently and in collaboration with other System Administrators and Subject Matter Experts (SMEs).

As an IT Configuration Administrator (CMDB), your main responsibilities are:

  • Supporting the Configuration Management Service in cooperation with Service Operations Manager to ensure that all Sites and Service-related CIs are correct, complete, and up to date. This task requires close cooperation with configuration management and other teams
  • Participate actively in Configuration Management meetings, Supplier meetings, Planning, and Strategy discussions within Configuration Management areas
  • Check CMDB is functioning correctly and troubleshooting issues
  • Administration, support and development of tools used by Configuration Management Service: BMC Atrium CMDB (CMDB)
  • Support CMDB Attribute Completeness
  • Collaborating with local subject matter experts to troubleshoot issues with scanning systems
  • Participating in the Identification, analysis, and proof of concept of new solution and technology options as required by Configuration Management
  • Development of Integration between different services to CMDB
  • Analyzing and troubleshooting problems as required by Configuration Management
  • Experience with designing interfaces and working with third party APIs, Restful Webservices, SDKs, etc.
  • Ensuring and Supporting documentation and publication of needed information by Configuration Management Team
  • Recommending Improvements for CMDB and ADDM


  • Bachelor's degree in Computer Science or Information Technology
  • Minimum 5-10 years of work experience as an IT Configuration Administrator.
  • Intermediate knowledge of industry based standard configuration management tools i.e. (BMC or ServiceNow).
  • Good knowledge of BMC Remedy Development (AI, Filters, Reconciliation, Active Links, etc.)
  • Good knowledge of JavaScript and PHP
  • General knowledge and debugging capability of Windows and Linux operating System (Shell scripting / Python on Linux & Power Shell / WMI on windows)
  • General knowledge of any ETL Tools (Pentaho, Informatica, SSIS, etc.)
  • System Administration experience in a large distributed infrastructure
  • General knowledge of relational database i.e. Oracle
  • Good understanding of ETL methodology
  • Good Understanding of ITIL methodology
  • Good knowledge of programming concepts
  • Knowledge of telecommunication industry is an asset
  • Excellent command of English language

This position is open to Canadian residents (persons with work permit in Canada). 

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A great place to work

ELITS cares about our employees. This is why we offers a general employee benefit package with traditional benefits that facilitate and enhance everyday life. Sure, you can also expect free fruit, Flextime and Ping-Pong breaks. You can also expect the occasional free lunch and some secrets, that you have to work here to find out about. You can also expect health benefits for you and your family and a supportive, ambitious culture completely focused on making sure talented people have the opportunity to do their best work. Other companies have 'perks'; We just have the ELITS experience…

  • One big family

    We work actively to preserve the feeling of a small, family- business based on solidarity, friendship and cooperation. We pride ourselves on the wide range of people we employ and are committed to providing a diverse work environment in which everyone is treated fairly and with respect.

  • Open door

    Through open and honest communication, we encourage dialogue, empower employees and respect their opinions – understand the strengths of all team members. All employees should have the chance to make their voices heard and to develop professionally as well as privately.

  • Freedom with responsibility

    We will offer our employees a safe and secure workplace characterised by the combination of freedom with responsibility. A workplace where they feel valued and seen. We believe that a balance between leisure and work is an important prerequisite for long-term satisfaction and productivity.

  • Last but not least – Have fun!

    At ELITS we believe in having fun and create a work environment where people feel comfortable and that generates a positive attitude and a sense of belonging. Apart from regular staff activities, we organises pretty legendary annual family activities – ELITS Winter Family Activity and ELITS Summer Family Activity. Were ELITS employees and their family members are invited to participate.

Together at ELITS

At ELITS we strive to be a unique company in our industry. We do this by having an open, diverse culture that appreciates the person behind the employee. We work actively to preserve the feeling of a family-friendly company that is based on solidarity, friendship and cooperation. Through open and honest communication, we encourage dialogue, empower employees and respect each other’s opinions. Our belief is that in order to perform at your best there must be a balance between leisure and work. 

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