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Incident Response Engineer

ELITS Canada Inc. is a subsidiary to ELITS Global Group AB. ELITS is a culture-driven, independent IT company founded in 2006, with a major focus on the operation of IT environments. ELITS provides a global delivery model, with 24/7 commitments of managed services, packaged IT services and consulting. Through good industry knowledge, innovation, commitment and responsiveness, ELITS provides operations and monitoring around the clock – throughout the year – around the world. The company has 100+ employees and is present in 11 locations in Europe, North America and Asia. At ELITS we pride ourselves on our ability to communicate IT in a natural and straightforward way – Another Kind of IT. Communication is a very important part of the work since we work closely with our customers. As an employee at ELITS you will become a part of a great team who always responds to the customer with humility, and at the same time is very proud of what we deliver.

ELITS is looking for a talented Incident Response Engineer for a full time position in Canada! As a Incident Response Engineer, you will be part of a global team and be responsible to operate and secure a stable infrastructure. The role focuses on optimizing the services to the agreed service level in a cost efficient and timely manner.

The tasks may be divided to both individual and work in projects. It is important that you have a great ability to co-operate with customers, suppliers and colleagues. The ability to handle teamwork and co-operation is an important skill to maintain a high standard and a quality delivery to our customers. 

This job is ideal for an individual that is dependable, detail-oriented, able to work independently under pressure. The ideal person must enjoy taking on challenges, enjoy interacting with clients and working on multiple cases. 

Some of possible duties and responsibilities may include:

  • Ensure Network and Security operations follows high security standard.
  • Ensure network operations service solutions are consistent and globally aligned between our sites.
  • Perform incident troubleshooting, problem analysis, and provide high quality solutions to technical issues and service request
  • Provide professional network operations support for the backend infrastructure
  • Develop and use proactive measures to maintain a stable environment and optimizes as necessary
  • Contribute to the creation of cost effective solutions through activities in design, planning and deployment 
  • Execute Root Cause Analysis (RCA) related to failed deliveries and incidents
  • Contribute to implementing continuous improvements by collecting users’ feedback 

Qualifications and Skills:

  • Background in Information Technology and Information Security 
  • 2-8 years of experience Information Technology Experience
  • 1-5 years of experience Information Security Experience
  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Security preferred
  • Previous Incident Response Experience preferred
  • CISSP, CISM, GIAC, CERT Certifications would be a plus
  • Good communication skills are needed
  • French and English

Are you a social, flexible and structured person with great interest in information technology? Do you find development, constructing and use of the latest technologies challenging? In that case – send your application to us today! 

This position is open to Canadian residents (persons with work permit in Canada). 

Elits, Another kind of IT

Or, know someone who would be a perfect fit? Let them know!

Perks and Benefits

ELITS cares about our employees. This is why we offers a general employee benefit package with traditional benefits that facilitate and enhance everyday life. Apart from the general benefits provided to all ELITS employees, you can choose individually tailored benefits via Förmånsportalen.

  • Comprehensive health plans.
  • Education and growth.
  • Profit-sharing program.
  • Medical and Insurance plans.
  • Private pension and insurance consultations.
  • Team building events.
  • Family activities.
  • Benefits portal via Benify.



At ELITS we strive to be another kind of company in our industry, maybe unique. We do this by having an open, diverse culture that appreciates the person behind the employee. We work actively to preserve the feeling of a family-friendly company that is based on solidarity, friendship and cooperation. Through open and honest communication, we encourage dialogue, empower employees and respect each other’s opinions. Our belief is that in order to perform at your best there must be a balance between leisure and work. 

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