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ELITS career site
IT-Consulting · Montreal · Hybrid Remote

ServiceNow Administrator

ELITS Canada Inc. is a subsidiary of Accelerate at Iver. Our parent company Iver has 1,700 employees today and is growing and now we are looking for new employees who want to join our journey. As part of Accelerate at Iver, you are at the absolute forefront of technology and work on exciting digitization and transformation projects with market-leading customers. We are passionate about realizing digital opportunities in the cloud. Together with our customers, we close the gap between aspiration and successful implementation. Communication is an essential part of the work since we work closely with our customers. As an employee at ELITS you will become a part of a great team that always responds to the customer with humility, and at the same time is very proud of what we deliver.

ELITS is looking for a talented ServiceNow Administrator for a full-time position in Montreal! As a ServiceNow Admin, you will be part of a team and be responsible to operate and secure a stable infrastructure. The role focuses on optimizing the services to the agreed service level in a cost-efficient and timely manner. The tasks may be divided to both individual and work in projects. It is important that you have a great ability to co-operate with customers, suppliers and colleagues. The ability to handle teamwork and co-operation is an important skill to maintain a high standard and a quality delivery to our customers.

Some of the possible duties and responsibilities may include:

  • ServiceNow platform administration, development, documentation and technical support
  • ServiceNow platform related Incident analysis & diagnosis, resolve & recover by applying any agreed workaround to resolve the incident as soon as possible
  • Coordination with ServiceNow support for issues not resolved
  • Manages Instance security - User/Group Access/Access Control Lists
  • ServiceNow platform release upgrade and migration planning and execution, this includes feature release, patch release, and hotfix
  • Configuration / customization of various ServiceNow ITSM, CSM and Performance Analytics modules (specifically Incident, Service Level, Problem, Release, Change, Knowledge, Service Catalog & Service request and Configuration Management)
  • Execute System testing, and Support including defect management
  • Plan and Execute New client onboarding for Managed Services

Qualifications and Skills:

  • Certified ServiceNow Administrator with minimum 5 years of experience in ServiceNow configuration and administration.
  • Experience in ServiceNow platform release upgrades and migrations
  • Knowledge of ITIL concepts with strong knowledge of ITSM processes (Incident Management, Problem Management, Knowledge Management, Release Management, Change Management, and Configuration Management) and the associated ServiceNow modules.
  • CSM and Performance Analytics experience preferred
  • Ability to produce high quality documentation and manage Jira board for bug fixes.
  • Be able to mentor and share knowledge among peers


Are you a social, flexible and structured person with great interest in information technology? Do you find development, constructing and use of the latest technologies challenging? In that case – send your application to us today!

This position is open to Canadian residents (persons with work permit in Canada).

Elits, Another kind of IT

Team
IT-Consulting
Locations
Montreal
Remote status
Hybrid Remote
Picture of Noushin Robati
Contact Noushin Robati Payroll administrator

#LIFEATELITS

At ELITS we strive to be another kind of company in our industry, maybe unique. We do this by having an open, diverse culture that appreciates the person behind the employee. We work actively to preserve the feeling of a family-friendly company that is based on solidarity, friendship and cooperation. Through open and honest communication, we encourage dialogue, empower employees and respect each other’s opinions. Our belief is that in order to perform at your best there must be a balance between leisure and work. 

About ELITS

Grow together with passionate people. Do you value a corporate culture that’s built on transparency, honesty and trust?Do you want to give yourself the best conditions for succeeding?

Do you want to work with people who inspire you and share their skills and competence? Do you want to feel part of something positive? And do you want to grow and develop with the best IT specialists in the business?

Then welcome to ELITS - Accelerate at IVER

Founded in 2006
IT-Consulting · Montreal · Hybrid Remote

ServiceNow Administrator

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