Telecommunications Support Specialist (5G Focus)
ELITS Canada Inc. is a subsidiary of Accelerate at Iver. Our parent company Iver has 1,700 employees today and is growing and now we are looking for new employees who want to join our journey. As part of Accelerate at Iver, you are at the absolute forefront of technology and work on exciting digitization and transformation projects with market-leading customers. We are passionate about realizing digital opportunities in the cloud. Together with our customers, we close the gap between aspiration and successful implementation. Communication is an essential part of the work since we work closely with our customers. As an employee at ELITS you will become a part of a great team that always responds to the customer with humility, and at the same time is very proud of what we deliver.
ELITS is now looking for a Telecommunications Support Specialist for our operations in Ottawa.
Responsibilities: The role involves:
- Advising customers on 5G testbed capabilities
- Performing technical onboarding for testbed users
- Providing Tier 1 technical support and troubleshooting
- Monitoring and managing 5G network components
- Generating reports and analysis on testbed performance
- Supporting events and presentations related to the 5G testbed
Technical Expertise: The position requires:
- 5-7 years of telecommunications network experience
- Good understanding of 5G and 4G RAN and CORE
- Familiarity with call center and operational center requirements
- Knowledge of telecommunications network topology and elements
Support and Customer Service: The role emphasizes:
- Providing Mon-Fri 8*5 support in a control center environment
- Managing network trouble tickets and engaging fix agents
- Communicating with internal and external stakeholders
Qualities:
- Communicative and a positive attitude towards customers and colleagues
- Analytical skills, logical reasoning, and excellent problem-solving skills
- Sense of responsibility, autonomy, and resourcefulness
- Team player, organized, and strives for results and quality
- Creative with ideas to improve the product
- Ability to coordinate and handle more than one task at the same time
- Being proactive
Are you a social, flexible, and structured person with a great interest in information technology? Do you find development, construction, and use of the latest technologies challenging? In that case – send your application to us today!
This position is open to Canadian residents (persons with work permit in Canada).
Elits, Another kind of IT
- Team
- IT-Consulting
- Locations
- Ottawa
#LIFEATELITS
At ELITS we strive to be another kind of company in our industry, maybe unique. We do this by having an open, diverse culture that appreciates the person behind the employee. We work actively to preserve the feeling of a family-friendly company that is based on solidarity, friendship and cooperation. Through open and honest communication, we encourage dialogue, empower employees and respect each other’s opinions. Our belief is that in order to perform at your best there must be a balance between leisure and work.
About ELITS
Grow together with passionate people. Do you value a corporate culture that’s built on transparency, honesty and trust?Do you want to give yourself the best conditions for succeeding?
Do you want to work with people who inspire you and share their skills and competence? Do you want to feel part of something positive? And do you want to grow and develop with the best IT specialists in the business?
Then welcome to ELITS - Accelerate at IVER
Telecommunications Support Specialist (5G Focus)
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